Frequently asked Questions
On this page you will find frequently asked questions. If we were unable to answer them, you can ask us the question personally in the live chat or via the contact form or below:
Tel.No.: +43(0) 664 19 23 560
Email: office@steinschleifmaschinen.at
What types of payment are offered?
We offer a variety of payment options in our shop. In addition to express checkouts, we offer the following payment options: credit card, PayPal, Klarna purchase on account, Klarna Sofort, EPS and the classic bank transfer.
How long does delivery take?
The shipping time varies depending on the availability of the items, the country of delivery, and whether it is a parcel delivery or freight forwarding. For parcel delivery, we send the shipment 1 - 2 days after receipt of payment.
Which countries do we ship to?
We ship to 24 EU countries and Switzerland.
Can I also purchase as a corporate customer?
Yes, you can also shop in our online shop as a business customer. In order to enable sales abroad without VAT (net purchase), you must register as a customer and then enter and check the UID number in the customer account/dashboard at the very bottom of the page.
Which shipping service provider will deliver the order?
We send parcel shipments (up to a maximum of 31 kg gross) with the Austrian Post or UPS. We send freight goods with DB Schenker Logistik.
How much are the shipping costs?
The applicable shipping costs are calculated in the shopping cart.
For more information and shipping costs, see Prices and Shipping .
How much is the sales tax on the items offered?
As an Austrian company, we are subject to the legal provisions of Austrian tax law, which means that our prices include 20% or 10% sales tax. For customers from outside the EU, the country-specific sales tax will be charged.
Is a personal visit on site possible?
Of course you can visit us on site, we look forward to seeing you. Address: A-8940, Liezen, Wirtschaftspark A. You can find further information under Contact .
Do we also ship abroad?
Yes, we ship to 24 EU countries and Switzerland.
Where is our company location?
Business Park A
A-8940 Liezen
Austria